Support & Help Center

Questions, issues, or feedback? We're here to help.

Contact us

Email our support team and we'll get back to you, usually within 24 hours.

[email protected]

Frequently asked questions

What is Bitfoot?

Bitfoot is a non-custodial, on-chain trading interface for Solana and EVM tokens. You trade from your own self-custodied wallet — Bitfoot never holds your funds.

Where are my funds held?

In your own wallet. Bitfoot uses self-custodied embedded wallets where you control the keys. All swaps execute on-chain through decentralized exchanges; Bitfoot is never a counterparty and never takes custody.

How do I make a trade?

Open a token, choose buy or sell, set the amount, and confirm. The swap routes on-chain through a decentralized exchange aggregator and settles directly from your wallet.

How do I deposit or withdraw?

Deposit by sending tokens to your wallet address shown in the app. Withdraw any time to an external address you control — your funds are always yours.

What are the fees?

You pay the network gas fee plus any DEX/route fee, shown before you confirm each trade. There are no custody or withdrawal account fees.

Is Bitfoot safe?

Bitfoot is non-custodial — you hold your keys and your funds. The app can be protected with biometric (Face ID / fingerprint) unlock.

I have another question or an issue with my account.

Email [email protected] with the details and, if relevant, your wallet address or transaction link, and we'll help you out.

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